Thank you for shopping at our parent-child apparel website. We are committed to providing you and your family with high-quality products and services. To safeguard your rights and interests, we have established the following Return and Refund Policy:

I. Return Eligibility

Return or refund requests may be submitted within 14 days from the date you sign for receipt of the merchandise.
Returned items must remain in brand-new condition—unworn, unwashed, and undamaged—with all original tags and packaging intact.
For returns resulting from quality issues (e.g., defects, stains, incorrect items shipped), we will cover the associated shipping costs.
For returns unrelated to quality issues (e.g., incorrect sizing, personal preference), the customer is responsible for covering the shipping costs.

II. Refund Details

We will process your refund within 3–7 business days after receiving the returned items and verifying that they meet our return criteria.
Refunds will be issued via the original payment method used for the purchase; the actual time required for the funds to appear in your account depends on your specific payment platform.
If the order involved the use of coupons or participation in promotional activities, the refund amount will be calculated based on the actual amount paid.

III. Return Process

Contact Customer Service to submit a return request, providing your order details and the reason for the return.
Once your request has been approved, please follow the provided instructions to ship the items back to us.
Please provide a valid shipping tracking number so that we may monitor the return shipment and process your request efficiently.

IV. Return Address

Address: 17048 HASTINGS AVE
PARKER, CO 80134

(Please ensure you contact Customer Service to confirm your return details *before* shipping the items back, to avoid any delays in processing your refund.)

V. Non-Returnable Items

Items that have been worn, washed, or subjected to artificial damage.
Items returned after the specified return period has expired.
Items explicitly marked as “Clearance,” “Special Offer,” or “Non-Returnable/Non-Exchangeable.”

If you have any questions or concerns, please feel free to contact us at any time; we are dedicated to serving you.